Privacy Policy

Clinica Co Privacy Policy establishes how it uses and protects any information that you give/provide when you use this website. Clinica Co is committed to ensuring that your privacy is protected. Should Clinica Co ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

For Clinica Co to offer you with a great, safe and informed service, it is fundamental that you provide all information requested in completing consent forms or advise us of any factors that may affect your treatment. Attending your follow-up appointments (post-treatment) is a key part of the treatment process. You also need to have realistic expectations of the results of treatment and work together with the Clinica co staff on what you can achieve with your treatment.

CLINICA CO OR COSMETIC NURSE DEANNA PTY. LTD. (630979038) recognises the importance of safeguarding your personal information, in compliance with the Australian Privacy Principles established under the Commonwealth Privacy Act 1988 (“the Act”). CLINICA CO will collect, disclose, handle and use personal information as described in this privacy policy, as authorised by you and/or as required or authorised by law. By providing your personal information to us, you consent to the collection, use, transfer and disclosure of your information under the terms of this privacy policy when you visit the clinic or make a booking from clinicaco.com.au (the “Site”).

COLLECTION OF PERSONAL INFORMATION
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

Clinica Co collects Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. A Cookie is a piece of information that our web server may send to your machine when you visit our websites. The Cookie is stored on your machine and may allow collection of log files about your visit to our websites and your IP address. Among other things, Cookies help us to recognise you when you re-visit our websites and to co-ordinate your access to different pages on the websites. Selected third parties may also send your machine Cookies when you visit our websites, however, any data collected by such third party. Cookies will be non-personally identifiable. With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies, or receive a warning before a Cookie is stored. If you want to do this, refer to your Browser instructions or help screen to learn more. Keep in mind that, if you do this, you may not be able to access all features of our websites. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. By using our website, you (the visitor) agree to allow third parties to process your IP address in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

Additionally, when you make a booking through the Site, we collect certain information from you, and may include your name, address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Client Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. You do not need to give us personal information, but if you don’t, we may not be able to help you or provide you with the requested services/products or allow you to participate in an advertised activity.

USE OF PERSONAL INFORMATION
We use the Booking Information and sign up details that we collect placed through the Site (including processing your payment information, arranging bookings, and providing you with appointment confirmations). Additionally, we use this information to:
– Communicate with you;
– Screen bookings for potential risk or fraud; and
– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

DISCLOSURE OF PERSONAL INFORMATION
We only disclose your Personal Information to the extent it is necessary, appropriate, or helpful to conduct and administer our business and activities or facilitate dealings with you. For example, we use GetTimely for our online bookings–you can read more about how GetTimely uses your Personal Information here: https://www.gettimely.com/support/privacy/

We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

For e-newsletter sign-up, we use MailChimp which helps us to reach you regarding Clinica Co updates and other product and service information— you can read more about how MailChimp uses your Personal Information here: https://www.intuit.com/privacy/statement/

As a matter of policy, we do not sell or rent any of your personal information to third parties for their marketing purposes without your explicit consent. Wherever we disclose your personal information to third parties we will use reasonable commercial efforts to ensure that such third parties protect your personal information in a manner consistent with this privacy policy. We may also disclose your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
– Facebook: https://www.facebook.com/settings/?tab=ads
– Google: https://www.google.com/settings/ads/anonymous
– Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

EUROPEAN RESIDENTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

ACCESS, DATA RETENTION AND OPTING OUT
We take all reasonable steps to ensure the security of personal information we hold at Clinica Co. We try to ensure that personal information we collect, disclose and use is complete and accurate. When you make a booking through the Site, we will maintain your Booking Information for our records unless and until you ask us to delete this information or de-identify personal information when it is no longer needed. We may store personal information on computer databases and/or in hard copy at our offices/clinics, and we employ reasonable commercial physical and electronic security measures to protect any records that we hold which contain your personal information. We may also engage third party service providers to assist in storing and processing certain types of personal information for us. We take all reasonable steps to protect your personal information from misuse and loss and from unauthorised access, interference, modification or disclosure in accordance with the requirements of our privacy policy and the Act.

You can always opt out of receiving any marketing material via electronic mail from us by following the instructions in the relevant electronic mail to unsubscribe. You also have a right to access and seek correction of the personal information we hold about you. You can do so by using the Contact Form on this web site or write to us at Clinica Co, Suite 5, 1B/1 Lanyana Way, Noosa Heads, QLD, 4573, Australia. We will require suitable proof of identity from you before we can grant access or make the requested changes. In general, we will allow access to the personal information we hold about you, however, we may deny access to you to the extent that providing access would pose a serious threat to the life or health of any individual, or providing access would have an unreasonable impact upon the privacy of other individuals, or it is otherwise appropriate for us to deny access in accordance with the Act. If we agree, we will make any changes you request. If we don’t agree to make changes, we will provide you with the reasons for our decision.

POLICY CHANGES
We reserve the right to update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational or legal reasons. Any changes we may make to our privacy policy in the future will be posted on this website.

CONCERNS OR COMPLIANTS
For more information about our privacy practices, if you have a question, concern or complaint in relation to our handling of your personal information or you believe that we have breached the Australian Privacy Principles or any other applicable privacy laws or codes, you can contact us by using the Contact Form on this web site or write to us at:
Cosmetic Nurse Deanna
[Re: Privacy Compliance Officer]
Clinica Co, Suite 5, 1B/1 Lanyana Way,Noosa Heads, QLD, 4573, Australia.
We will investigate your concerns and will respond to you in writing (usually within 14 working days).

Last updated: [9 Feb 2024]